Frequently Asked Questions
Here are some of the most common questions Phoenix homeowners ask.
Don’t see your question here? 📞 Call us at (480) 890-8000 we’re happy to help.
Cabinet Refacing
What is cabinet refacing?
Cabinet refacing updates your existing cabinet boxes with new doors, drawers, hinges, and hardware — giving you a brand-new look at about one-third the cost of replacement.
How long does cabinet refacing take?
Most kitchens are completed in just 3–5 days, compared to weeks for a full replacement.
Can I change the color of my cabinets?
Yes! Choose from 8+ standard finishes or customize with any Sherwin-Williams color.
Countertop FAQs (Granite, Quartz & Marble)
What’s the difference between granite, quartz, and marble countertops?
* Granite – Natural stone, scratch- and heat-resistant, each slab unique.
* Quartz – Engineered stone, non-porous, low maintenance, stain-resistant.
* Marble – Elegant, timeless veining, requires sealing, ideal for luxury kitchens.
Do countertops need sealing?
Granite and marble require sealing every 1–2 years; quartz does not.
Can I put hot pots directly on stone countertops?
Granite and quartz resist heat, but trivets are recommended to protect the finish.
Will my countertop look exactly like the showroom sample?
Every slab is unique — expect natural variations in color and veining.
Installation FAQs
How long does countertop installation take?
Most kitchens are installed in one day once fabrication is complete.
How should I prepare for installation?
Please clear access paths, remove items from cabinets, and have sinks/faucets ready.
Will you reconnect plumbing or electrical?
We install the sink, but a licensed plumber/electrician should reconnect lines the next day.
Warranty FAQs
What is your warranty?
Countertop Rock backs installations with a lifetime seam warranty and a one-year warranty on workmanship.
Do natural stones have imperfections?
Yes. Natural granite and marble may contain small pits or fissures. These are not defects but part of the stone’s natural beauty.
General FAQs
Do you offer free estimates?
Yes! We provide free design consultations and estimates across the Phoenix metro area.
Which areas do you serve?
Phoenix, Tempe, Mesa, Scottsdale, Chandler, Gilbert, Paradise Valley, Queen Creek, San Tan Valley, Goodyear, Surprise, Sun City, Laveen, Fountain Hills, and nearby communities.
Still Have FAQs
What payment methods do you accept?
We accept major credit cards, checks, and financing options are available.
Still Have Questions?
We’re here to help! Call us at (480) 890-8000 or click below to schedule a free design consultation.
Installation FAQs
How should I prepare for installation, and how long will it take?
The average two-slab kitchen installation usually takes about four hours from start to finish.
Recommendations to prepare for installations:
Access: Granite countertops are extremely heavy, and installers need clear access to entryways. Please have your walkways and driveways as clear as possible.
Cabinets: We recommend that you empty all cabinets and drawers.
Safety: Please remove any breakable items and cover items to protect them from dust. Granite installation can create a lot of dust. Our installers do try to control the mess the best they can. But, please remember that this is construction and it is, by definition, a messy business.
Faucets: Please have ready any faucets, soap dispensers, hot water taps, dishwasher air gaps, reverse osmosis filters, and any other items that need to be drilled into the countertops.
Sinks: Top-mount sinks will be cut on site and, whenever possible, will be done outside in a garage or in a shop. Undermount sinks are cut and polished at our shop and attached at the job site.
Cooktops and ranges: These will be cut on site whenever possible and done outside in a garage or in a shop, if available.
Dishwashers: These need to be in their final position so that we can attach them to the countertop. All other appliances need to be out of the area.installation.
What is your warranty and repair policy?
Countertop Rock LLC in Tempe, AZ backs up its work with a lifetime warranty on the seams of our countertops. This warranty covers seam separation for one year from the date of installation. In the over 1,000 kitchens that have been installed over the years, this has never been an issue.
The warranty will not cover fissures and pits in granite. Because it is a natural stone, granite may have fissures that look like cracks; these pose no actual structural problems. When selecting your granite, please look for these carefully in your slabs if you wish to avoid them.
Granite is one of the hardest substances on earth because it is heat resistant to a hot frying pan and you can cut on it. That said, it is still a natural stone, so hitting it with a hammer or a meat clever is not recommended. Countertop Rock LLC will not warranty against breakage after installation.
Timelone
How long will this take and what is the process?
Here is the normal sequence of events:
1. Call to schedule an estimate.
2. Get the estimate and select your granite color. We will bring samples to your home.
3. Finalize choices (granite, sinks, faucet, cooktop etc.), schedule a templating date, and reserve an installation date.
4. Make sure your faucet choice goes with your sink choice.
5. Consider the layout for the holes that may need to be drilled into the granite.
6. Templates are made (remember to clear off your existing countertops).
7 The granite is purchased by the fabricator and cut to size, edged, and polished.
8. On installation day, the old counters are removed, new ones installed, and the sink is mounted.
9. For undermount sinks, the plumber should connect the faucets/drains on the next day, giving time for the adhesives to fully cure.
10. The party is scheduled to show off your new natural stone countertops!
Service Areas
We proudly serve homeowners across the Valley, including Phoenix metro and surrounding neighborhoods.
Countertop Rock specializes in kitchen remodeling, custom countertops, and cabinet refacing across Phoenix, Scottsdale, Chandler, Gilbert, Tempe, and the entire Valley. Trusted for 25+ years with licensed, family-owned craftsmanship you can count on.
Service Areas
Trust & Legal
- ROC License: ROC224277
- BBB A+ Rated
- Family-Owned • 25+ Years
- Privacy Policy
- Terms of Service
- (480) 890-8000
Countertop Rock provides expert kitchen remodeling, countertops, and cabinet refacing across Phoenix, Scottsdale, Chandler, Gilbert, Tempe, and the Valley.
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